TERMS & CONDITIONS

Granulation

 

How to turn granulated Honey back into liquid Honey

All pure Honey will granulate or become solid in cool conditions, and this condition is, in fact, the best proof of its quality. The rate of granulation depending upon the floral sources from which the bees collected the nectar. The honey can be easily restored to the liquid state by standing the jar in warm water, first loosening the cap. The heating of the water should continue until the honey becomes liquid. Do not use boiling water use simmering water not greater than 45 degrees centigrade [113 degree Fahrenheit]. The jar should be stood on an upturned saucer so that there is water below as well as around the jar. Alternatively use a microwave. Remove the lid, select low power and stir occasionally until the honey is liquid again.

 

Ordering & Dispatch

 

As many of our honey products are made in small batches and often to order please allow up to 2 working days after placing your order for us to dispatch your goods, although we’ll always try to ship them to you sooner!

Please note the advertised postage and packing charge covers UK mainland delivery only. 

Delivery to Non-UK Mainland destinations incur the following charges:

Northern Ireland, Isle of Man, Scottish Islands, Isles of Scilly £15.00

Eire and the Channel Islands £20.00

We’re sorry to say that we’re unable to ship honey outside of the United Kingdom unless by special arrangement with a local importer within the receiving country.

 

Delivery

 

All orders are sent by courier. If there is nobody in to sign for the goods a card will be left with details of the local courier who will be able to arrange a convenient time for re-delivery.

If you have specific delivery instructions then please advise us at the time of ordering.

Where possible we would advise taking delivery at a home or business premises where someone will be available throughout working hours however, it is also possible to send goods to a neighbour.

Please that we cannot accept multiple alternatives for the delivery address and we cannot accept responsibility for addresses provided incorrectly.

Please note it is usually a requirement of the courier company that we must have the contact telephone number at the delivery address.

 

Complaints Procedure & Returns

 

It is your responsibility to check your order with care immediately upon receipt of goods.

In the unlikely event of goods being unsatisfactory, damaged or your delivery being incomplete you should accept delivery and contact us within 2 working days.

Credit card authorisation and payment will be taken upon placement of orders via PayPal. In the unlikely event of a product being unsatisfactory, please contact us immediately.

Please do not return goods without first speaking to us directly.

 

Web Site Accuracy

 

Every care has been taken to ensure that all prices and descriptions on our web site are correct. In the case of error you will always be given the opportunity to cancel your order. We apologise if this is the case.

We would recommend that customers with specific allergies check the product label.

 

Legal Notice & Disclaimer

 

The release, publication or distribution of information or images contained within thisweb site in jurisdictions other than the United Kingdom may be restricted. Persons in a jurisdiction other than the United Kingdom from which this information is accessed, published or distributed should inform themselves about and observe such restrictions.

Although Apidae Honey has taken reasonable care to ensure that the information on this website is accurate, neither Apidae Honey nor any of their respective employees make any warranty, expressed or implied, as to, or assume any legal liability (in each case to the extent permitted by law) for, the accuracy or completeness of any information contained on this web site, nor do they accept any liability to update the information contained on this web site. By accessing this website you agree that, to the extent permitted by law, in no event shall Apidae Honey nor any of their respective employees be liable for any special damages or any direct, indirect or consequential loss whatsoever, whether in an action of contract, negligence or other indirect action, arising out of or in connection with the performance of or use of the information available on this web site. Apidae Honey reserves the right to revise this service or withdraw access to part or all of it at any time.

Apidae Honey have not reviewed, are not responsible for and accept no liability in respect of any information contained on any web site that is referenced by a link from this web site or which may be linked to this web site.

PRIVICY POLICY

Apidae Honey is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Apidae Honey may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 28/10/15.

 

What we collect

 

We may collect the following information:

  • name and company name

  • contact information including email address

  • demographic information such as postcode, preferences and interests

  • other information relevant to customer surveys and/or offers

 

What we do with the information we gather

 

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Process Your Orders

  • Responding to enquiries.

  • Internal record keeping.

  • We may use the information to improve our products and service

 

Security

 

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

How we use cookies

 

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

 

Links to other websites

 

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.